We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Position: Sales Associate Reports to: Shift Manager
Sales Representatives are offered paid training to learn Gold Mountain Communications best practices in the areas of telecommunications and sales. You will develop knowledge of products offered in order to confidently and honestly present to your customers. Gold Mountain operates both inbound and outbound calls with existing customers of our clients. Sales Representatives communicate with customers how our products offered will benefit them and in this way, are able to secure the sale of the product offered. You will receive ongoing coaching and training from Gold Mountain's management team and team mentors to clearly identify both personal and professional goals.
Description of key responsibilities and accountabilities:
Meet and maintain personal performance in regards to key performance indicators of the program
Accept feedback and coaching through a variety of methods including but not limited to Call Analysis, Cedar’s, Goal Setting, Phone Feeding through the use of live monitoring, Side by Sides, Training Mods
Maintain knowledge of all systems used to support our customers
Deliver world class customer service and sales performance
Complete ongoing training to stay abreast of product, service and policy changes
Strike a positive and cooperative tone with both customers and coworkers
Ability to maintain composure with upset or irate clients
Attend Scheduled Shifts on time and ready to perform job duties
Must have the ability to handle confidential information
Minimum Performance Qualifications Required
Good computer skills
Ability to relay both scripting and verification with the utmost accuracy